November 14, 2013

About Me

I am a Guest Experience Navigator, the Vision Room Curator, and the Digital Engagement Leader for Auxano, a clarity first consulting firm serving the church.

Prior to joining Auxano in 2012, I served over 8 years as the Lead Church Consultant for JH Batten, a church design builder. My background prior to that also includes over 23 years as an associate/executive pastor for 3 churches with primary responsibilities in church facilities administration, communication and discipleship.

I’m passionate about helping church leaders understand the importance of the Guest Experience in their church.

This site is dedicated to providing the best resources, tools, and services to help achieve that goal.


My wife Anita and I have been married for 39+ years. We have 4 adult children: 3 sons, (with 3 amazing daughters-in-law), and a daughter, (married to a great son-in-law). Through these wonderful kids, we have been blessed with four grandchildren. Anita and I are active at Elevation Church in Charlotte, where we served at the Uptown Campus in various roles for five years before helping open the Lake Norman campus in 2014.

I am an avid reader, especially in the areas of customer experience, leadership development, today’s culture, military history, technological thrillers, science fiction, the food and restaurant industry, and business biographies. I am typically reading 3-5 books in any given week. A quote from one of my heroes, Thomas A. Edison, is appropriate here: “I don’t read books; I read the library.”

In addition to GuestExperienceDesign, I write regularly for my personal blog, 27gen. The topics vary, but they are often seen through the lens of four generations in my family, each separated by 27 years (hence, the name). I also post weekly excerpts from SUMS Remix there.

My hobby is being a Disney fanatic, expressed in many ways, especially in learning from the history of Walt Disney and the “kingdom” that bears his name.  Having spent over 70 days at Walt Disney World and Disneyland over the last three years alone, I continue to immerse myself in Disney culture by frequent perusal of select Disney-related websites, reading Disney-related books both old and new, and especially connecting with Disney Cast Members. I also collect books by and about the Walt Disney Company, especially from the early days of the 1930s-1950s.

Bob Adams