August 2, 2015

The Essential Guest Experience Library

I’ve been a student of Guest Experiences for quite a while now – from serving on 3 church staffs for over 23 years to being a consultant for a church design-build company for over 8 years and now as Guest Experience Navigator at Auxano since 2012. But it goes back further: my passion for Guest Experiences was profoundly influenced by my father – I grew up literally watching a master at making “customers” feel special.

Along the way, I’ve been collecting books that are helpful in understanding Guest Experiences in the church. The following list is in no particular order, other than the initial Top Seventeen. The list, however, contains my most recent additions at the bottom.


If you have books or other resources that you would recommend, please leave a comment below.

Top Seventeen

The Rest of the List


Bob Adams

January, 2018

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