The Joy For Your Guest Starts Inside You

Creating customer joy requires dedication to distinctive engagement.    – Scott McKain Scott McKain’s book 7 Tenets of Taxi Terry takes a real-life situation McKain encountered that blew him away – and gave him the idea to develop 7 tenets, or principles, of excellent customer service. McKain’s seventh tenet: Creating joy for your customer will make Read more about The Joy For Your Guest Starts Inside You[…]

How to Get Repeat Guests at Your Church

If your customer experiences are static, if your level of service is never-changing, if there’s no updating or innovation, why would any customer expand the relationship he or she has with you?     – Scott McKain Scott McKain’s book 7 Tenets of Taxi Terry takes a real-life situation McKain encountered that blew him away – and Read more about How to Get Repeat Guests at Your Church[…]

Guests Are People, So Personalize Their Experience

      Quite simply, here’s the problem with  “It’s not personal, it’s just business”: if there isn’t someone who is taking it personally, there’s no need for the statement in the first place.     – Scott McCain, Taxi Terri At the heart of all business transactions are two intensely personal relationships: You sell, Read more about Guests Are People, So Personalize Their Experience[…]

You Don’t Get to Define the Small Stuff

How many of you have ever been bitten by an elephant?   How many of you have ever been bitten by a mosquito?   See, it’s the little things that always get you! Joel Weldon, quoted by Scott McKain   When it comes to Guest Experiences, NOT paying attention to the little things – the Read more about You Don’t Get to Define the Small Stuff[…]

Does Your Church’s Guest Experience Set High Expectations – and Then Exceed Them?

If we cannot define what we are doing, how in the world can we accomplish it?     – Scott McKain What do you expect when you pull into the parking lot of a store for your weekly grocery shopping? Your answer most likely depends on circumstances beyond your control, but is nevertheless a critical Read more about Does Your Church’s Guest Experience Set High Expectations – and Then Exceed Them?[…]