Exploring the Connection Between Pirates and Guest Experience

When Pirates of the Caribbean: Dead Men Tell No Tales hits theaters Friday 5/26/17, it’s not just the latest Pirates movie from Walt Disney. It’s the latest stop of a long and very successful “voyage” that Walt Disney personally began in 1927, and the company that bears his name continues today. The journey we are invited to join Read more about Exploring the Connection Between Pirates and Guest Experience[…]

Understanding the Three Types of People in Your Guest Experience

Last week, we took the first of two looks at a pirate’s crew. As Captain Jack Sparrow finds out time and time again, you can’t get very far on your own – it takes a crew to reach your destination. The same is true for your church’s Guest Experience: No matter how you look at Read more about Understanding the Three Types of People in Your Guest Experience[…]

Do You Have A Code (Actually, More Like Guidelines) for Guest Experiences?

Jack Sparrow’s compass is certainly my favorite part of his “effects” – but a phrase uttered in “Curse of the Black Pearl” becomes an ongoing line throughout the series and an important plot line by “At World’s End.” You know it… That line is spoken by Captain Barbossa to Elizabeth when she tries to leverage Read more about Do You Have A Code (Actually, More Like Guidelines) for Guest Experiences?[…]

The Usefulness of a Map in Your Guest Experiences – Lessons from a Pirate

As navigators on the seas, pirates are adept at using a chart containing a map of the ocean and coastline, usually with a distance scale and other clues on it. Additional information like water depths, location of hidden reefs, and direction of the current is often found on charts. Then there’s maps – as in Read more about The Usefulness of a Map in Your Guest Experiences – Lessons from a Pirate[…]