Even a Pirate has the Occasional Bad Day – What to Do When Your Guest Experience Disappoints

It’s not all blue sky, sunshine, and clear sailing for your typical pirate crew. Sometimes, you’re going to have a bad day… It seems like Captain Jack Sparrow has more than his share of bad days; but then again, nothing ventured, nothing gained. He has a unique philosophy about problems: There’s an instructive lesson there Read more about Even a Pirate has the Occasional Bad Day – What to Do When Your Guest Experience Disappoints[…]

Do You Have A Code (Actually, More Like Guidelines) for Guest Experiences?

Jack Sparrow’s compass is certainly my favorite part of his “effects” – but a phrase uttered in “Curse of the Black Pearl” becomes an ongoing line throughout the series and an important plot line by “At World’s End.” You know it… That line is spoken by Captain Barbossa to Elizabeth when she tries to leverage Read more about Do You Have A Code (Actually, More Like Guidelines) for Guest Experiences?[…]