Living a 3D Pirates Life: Guest Experience Lessons from Captain Jack Sparrow

Captain Jack Sparrow is returning to the big screen in just a few days – the U.S. premiere of Dead Men Tell No Tales is Friday, May 26. While there have been rumors (and a few facts) swirling for weeks about what’s next for the Captain, the truth is no one is really sure. That’s part Read more about Living a 3D Pirates Life: Guest Experience Lessons from Captain Jack Sparrow[…]

Are You Ready for an Audit – a Guest Experience Audit?

During the spring of my junior year of high school, I was completing a typing class (yes, that was a thing back in the dark ages). My teacher also happened to be the teacher of the Accounting class, and one day I happened to have some spare time, and I used it to flip through Read more about Are You Ready for an Audit – a Guest Experience Audit?[…]

Do You Have A Code (Actually, More Like Guidelines) for Guest Experiences?

Jack Sparrow’s compass is certainly my favorite part of his “effects” – but a phrase uttered in “Curse of the Black Pearl” becomes an ongoing line throughout the series and an important plot line by “At World’s End.” You know it… That line is spoken by Captain Barbossa to Elizabeth when she tries to leverage Read more about Do You Have A Code (Actually, More Like Guidelines) for Guest Experiences?[…]

X Marks the Spot – Lessons from a Pirate about Guest eXperience

When you hear the word “pirate,” several mental images will come to mind. Surely one of them has to be a treasure map marked with an “X.”   As referenced in last week’s post, Walt Disney’s 1950 movie Treasure Island had an enormous influence on popular perceptions of pirates – including the treasure map marked Read more about X Marks the Spot – Lessons from a Pirate about Guest eXperience[…]

That Time a Pirate Changed the Way We Talk

Designing a great Guest Experience … …with help from a pirate! The idea is not as far-fetched as you think! Drawing on inspiration from Walt Disney’s fascination with pirates – from Treasure Island to the Pirates of the Caribbean – the attraction at Disneyland and the Magic Kingdom in Walt Disney World – to the Read more about That Time a Pirate Changed the Way We Talk[…]

When Only a Pirate Will Do

Captain Jack Sparrow will soon be sailing again – at least in the latest installment of “The Pirates of the Caribbean” movies, coming out May 26. Pirates of the Caribbean – the Disney attraction, not the movies – has long been my most favorite part of any trip to Disneyland or Walt Disney World. The Read more about When Only a Pirate Will Do[…]

The Power of Your Church App in Connecting with Guests

Since I currently live in Charlotte NC, and having lived somewhere in the Southeast all my life, it is a geographic given that when it comes to Disney, I am most familiar with Walt Disney World in Florida. Actually, I am more than just a casual fan – I’ve been on Disney World properties over Read more about The Power of Your Church App in Connecting with Guests[…]

The Joy For Your Guest Starts Inside You

Creating customer joy requires dedication to distinctive engagement.    – Scott McKain Scott McKain’s book 7 Tenets of Taxi Terry takes a real-life situation McKain encountered that blew him away – and gave him the idea to develop 7 tenets, or principles, of excellent customer service. McKain’s seventh tenet: Creating joy for your customer will make Read more about The Joy For Your Guest Starts Inside You[…]

How to Get Repeat Guests at Your Church

If your customer experiences are static, if your level of service is never-changing, if there’s no updating or innovation, why would any customer expand the relationship he or she has with you?     – Scott McKain Scott McKain’s book 7 Tenets of Taxi Terry takes a real-life situation McKain encountered that blew him away – and Read more about How to Get Repeat Guests at Your Church[…]

You Don’t Get to Define the Small Stuff

How many of you have ever been bitten by an elephant?   How many of you have ever been bitten by a mosquito?   See, it’s the little things that always get you! Joel Weldon, quoted by Scott McKain   When it comes to Guest Experiences, NOT paying attention to the little things – the Read more about You Don’t Get to Define the Small Stuff[…]