Overcoming the Enemy of Your Guest Experience: Lessons from Captain Jack Sparrow

What’s a pirate without an enemy or two? Or in the case of Captain Jack Sparrow, maybe nine or ten! When a pirate is facing an enemy, it takes everything he’s got – and then some – to come out ahead in the end. Time after time, facing dire consequences, Captain Jack Sparrow manages to Read more about Overcoming the Enemy of Your Guest Experience: Lessons from Captain Jack Sparrow[…]

The Usefulness of a Pirate’s Weapons and the Secret Weapons of Guest Experience

You usually won’tĀ find a pirate without a weapon – most likely, several. Any self-respecting pirate will have a cutlass or sword, probably a dagger, and a flintlock pistol or two. They seem to have regular need of them… When it comes to Guest Experiences, there are also “secret weapons” that you need to have at Read more about The Usefulness of a Pirate’s Weapons and the Secret Weapons of Guest Experience[…]