When Are People Motivated to Engage?

Part 5 of a series on the book The Shape of Engagement by Scott Gould, with particular emphasis on Guest Experience. Read Part 1 here; read Part 2 here; read Part 3 here; read Part 4 here.   Author Scott Gould introduces the fifth “shape” of engagement: To ask ‘when do people engage?’ is concordant with Read more about When Are People Motivated to Engage?[…]

How Churches Can Welcome Guests Without Compromising the Gospel

Writing from a heart captivated by the gospel, my good friend Danny Franks has delivered a powerful, impressive work that church leaders – regardless of position – will find tremendously helpful in establishing a culture of hospitality throughout their church and ministry areas.   People Are the Mission balances a keen intellectual understanding of the nuts Read more about How Churches Can Welcome Guests Without Compromising the Gospel[…]

Engagement with Guests Starts with the Message

Engagement. Like many words in the English language, engagement has many meanings: noun:   employment for performers or performing groups that lasts for a limited period of time noun:   contact by fitting together noun:   the act of giving someone a job noun:   a mutual promise to marry noun:   a meeting arranged in advance noun:   a hostile Read more about Engagement with Guests Starts with the Message[…]

Are Your Guest Experience Teams Practicing Enlightened Hospitality?

Church leaders need to understand the fact that our competition is not other churches; it’s places that provide WOW! Experiences and to which guests compare our churches. While that may seem a negative, it can also be turned into a positive by LEARNING from those top-notch places and their leaders. THE QUICK SUMMARY – Setting Read more about Are Your Guest Experience Teams Practicing Enlightened Hospitality?[…]

Excellence is the Result of a Series of Intentional Elements of Service

The dining experience at a four-star restaurant provides excellent lessons for hospitality in the church. With one son who is the general manager of a restaurant that is part of a national restaurant chain and another who is the food services manager for a conference center, I have a serious interest in all things food. My Read more about Excellence is the Result of a Series of Intentional Elements of Service[…]

Develop the Art of Mise-en-place

Despite how it may feel, competition for the spiritual attention and Sunday attendance of today’s family is not with the growing church down the road. Church leadership must redirect energy from being “bigger and better” than other churches, and instead see those places that provide “WOW! Experiences” as the real points of comparison among first Read more about Develop the Art of Mise-en-place[…]

An EXCEPTIONAL Guest Experience – The PEOPLE Involved in Welcoming Your Guests

At Auxano, we’ve walked with more than 500 churches through a process called the Guest Perspective Evaluation. And when they’re done, they all ask, “What’s next?” Amazingly, most church leaders don’t actually have a plan they can use to improve their Guest Experience! Ask them about their strategy and you’ll discover it boils down to Read more about An EXCEPTIONAL Guest Experience – The PEOPLE Involved in Welcoming Your Guests[…]

An EXCEPTIONAL Guest Experience – The PROCESS You Use to Welcome Guests

At Auxano, we’ve walked with more than 500 churches through a process called the Guest Perspective Evaluation. And when they’re done, they all ask, “What’s next?” Amazingly, most church leaders don’t actually have a plan they can use to improve their Guest Experience! Ask them about their strategy and you’ll discover it boils down to Read more about An EXCEPTIONAL Guest Experience – The PROCESS You Use to Welcome Guests[…]

An EXCEPTIONAL Guest Experience – The PLACE Where You Welcome Guests

At Auxano, we’ve walked with more than 500 churches through a process called the Guest Perspective Evaluation. And when they’re done, they all ask, “What’s next?” Amazingly, most church leaders don’t actually have a plan they can use to improve their Guest Experience! Ask them about their strategy and you’ll discover it boils down to Read more about An EXCEPTIONAL Guest Experience – The PLACE Where You Welcome Guests[…]

One Little Spark! Marty Sklar and Mickey’s Ten Commandments

The following is a repost, dedicated to the memory of Disney Imagineer Marty Sklar, who passed away July 27, 2017, at the age of 83.   Disney Imagineer Marty Sklar, who retired in 2009 as the only Disney employee to have participated in the opening of all eleven twelve theme parks around the world, is noted Read more about One Little Spark! Marty Sklar and Mickey’s Ten Commandments[…]