Wrapping Up the Guest Experience Boot Camp – and Looking Ahead!

At Auxano, we live out the tools we build. Case in point: our Guest Experience Boot Camp began with the Vision Frame; a section was devoted to the Leadership Pipeline, and it concluded with the Horizon Storyline. I’m grateful to have worked with Bryan Rose in planning, designing, and delivering the Boot Camp to 110 Read more about Wrapping Up the Guest Experience Boot Camp – and Looking Ahead![…]

The First Face of Your Church Is Found in the Parking Lot

He is the face of your weekly welcome. He is the first human interaction every Guest will experience. He is fighting on the faded front lines of an automotive battlefield. He keeps chaos at bay by the power vested in a reflective nylon vest. He is the Church Parking Lot Volunteer. Not that all church Read more about The First Face of Your Church Is Found in the Parking Lot[…]

Understanding and Using a Journey Map

Journey maps are documents that visually illustrate the particular range of activities of a Guest over time. Many journey maps plot the entire course of a Guest’s relationship with an organization – all of the steps that Guests take as they discover, evaluate, attend, access, use, get support, and leave – or re-engage – the Read more about Understanding and Using a Journey Map[…]

Is Your Church Practicing the 4 Habits Behind a Successful Guest Experience?

I have no talents. I am only passionately curious.   – Albert Einstein One of the joys of my work at Auxano is that I get to serve in multiple roles. My primary role of Vision Room Curator allows me to thrive in my giftedness of research and curiosity, as I am constantly looking for Read more about Is Your Church Practicing the 4 Habits Behind a Successful Guest Experience?[…]