When Being Friendly Is Not Good Enough

At Auxano we’ve walked with more than 500 churches through a process called the Guest Perspective Evaluation. And when they’re done, they all ask, “What’s next?” Amazingly, most church leaders don’t actually have a plan they can use to improve their Guest Experience! Ask them about their strategy and you’ll discover it boils down to Read more about When Being Friendly Is Not Good Enough[…]

Designing Your Guest Experience

    In a sense, Disneyland is a stage – a most unusual stage. Members of the Disneyland audience, unlike the audience at a motion picture or a Broadway show, do not simply look on. They participate in the drama, the adventure, or comedy. They walk onto the stage. They move through the sets. They Read more about Designing Your Guest Experience[…]

Wrapping Up the Guest Experience Boot Camp – and Looking Ahead!

At Auxano, we live out the tools we build. Case in point: our Guest Experience Boot Camp began with the Vision Frame; a section was devoted to the Leadership Pipeline, and it concluded with the Horizon Storyline. I’m grateful to have worked with Bryan Rose in planning, designing, and delivering the Boot Camp to 110 Read more about Wrapping Up the Guest Experience Boot Camp – and Looking Ahead![…]

Are Your Guest Experience Teams Practicing Enlightened Hospitality?

Church leaders need to understand the fact that our competition is not other churches; it’s places that provide WOW! Experiences and to which guests compare our churches. While that may seem a negative, it can also be turned into a positive by LEARNING from those top-notch places and their leaders. THE QUICK SUMMARY – Setting Read more about Are Your Guest Experience Teams Practicing Enlightened Hospitality?[…]

Excellence is the Result of a Series of Intentional Elements of Service

The dining experience at a four-star restaurant provides excellent lessons for hospitality in the church. With one son who is the general manager of a restaurant that is part of a national restaurant chain and another who is the food services manager for a conference center, I have a serious interest in all things food. My Read more about Excellence is the Result of a Series of Intentional Elements of Service[…]

Develop the Art of Mise-en-place

Despite how it may feel, competition for the spiritual attention and Sunday attendance of today’s family is not with the growing church down the road. Church leadership must redirect energy from being “bigger and better” than other churches, and instead see those places that provide “WOW! Experiences” as the real points of comparison among first Read more about Develop the Art of Mise-en-place[…]

An EXCEPTIONAL Guest Experience – The PEOPLE Involved in Welcoming Your Guests

At Auxano, we’ve walked with more than 500 churches through a process called the Guest Perspective Evaluation. And when they’re done, they all ask, “What’s next?” Amazingly, most church leaders don’t actually have a plan they can use to improve their Guest Experience! Ask them about their strategy and you’ll discover it boils down to Read more about An EXCEPTIONAL Guest Experience – The PEOPLE Involved in Welcoming Your Guests[…]

An EXCEPTIONAL Guest Experience – The PROCESS You Use to Welcome Guests

At Auxano, we’ve walked with more than 500 churches through a process called the Guest Perspective Evaluation. And when they’re done, they all ask, “What’s next?” Amazingly, most church leaders don’t actually have a plan they can use to improve their Guest Experience! Ask them about their strategy and you’ll discover it boils down to Read more about An EXCEPTIONAL Guest Experience – The PROCESS You Use to Welcome Guests[…]

An EXCEPTIONAL Guest Experience – The PLACE Where You Welcome Guests

At Auxano, we’ve walked with more than 500 churches through a process called the Guest Perspective Evaluation. And when they’re done, they all ask, “What’s next?” Amazingly, most church leaders don’t actually have a plan they can use to improve their Guest Experience! Ask them about their strategy and you’ll discover it boils down to Read more about An EXCEPTIONAL Guest Experience – The PLACE Where You Welcome Guests[…]

One Little Spark! Marty Sklar and Mickey’s Ten Commandments

The following is a repost, dedicated to the memory of Disney Imagineer Marty Sklar, who passed away July 27, 2017, at the age of 83.   Disney Imagineer Marty Sklar, who retired in 2009 as the only Disney employee to have participated in the opening of all eleven twelve theme parks around the world, is noted Read more about One Little Spark! Marty Sklar and Mickey’s Ten Commandments[…]