November 14, 2013

About Me

I am a Guest Experience Navigator, the Vision Room Curator, and the Digital Engagement Leader for Auxano, a clarity first consulting firm serving the church.

Prior to joining Auxano in 2012, I served over 8 years as the Lead Church Consultant for JH Batten, a church design builder. My background also includes over 23 years as an associate/executive pastor for 3 churches with primary responsibilities in church facilities administration, communication and discipleship.

I’m passionate about helping church leaders understand the importance of the Guest Experience in their church.

This site is dedicated to providing the best resources, tools, and services to help achieve that goal.


My wife Anita and I have been married for 38 years. We have 4 adult children: 3 sons, (with 2 amazing daughters-in-law, giving us 1 grandson and 3 granddaughters), a daughter, (married to an great son-in-law). Anita and I are active at Elevation Church in Charlotte, where we served at the Uptown Campus in various roles for over four years. We also served in various roles at the Lake Norman campus.

I am an avid reader, especially in the areas of customer experience, leadership development, today’s culture, military history, technological thrillers, science fiction, the food and restaurant industry, and business biographies. I am typically reading 3-5 books in any given week. A quote from one of my heroes, Thomas A. Edison, is appropriate here: “I don’t read books; I read the library.”

In addition to GuestExperienceDesign, I write regularly for my personal blog, 27gen. The topics vary, but they are typically seen through the lens of four generations in my family, each separated by 27 years (hence, the name).

My hobby is being a Disney fanatic, expressed in many ways, especially in learning from the history of Walt Disney and the empire that bears his name. The Disney fanaticism reached a highlight in September 2016 as I led the Adams Family Adventure to Walt Disney World. This excursion, for my immediate family of 15, was an awesome, week-long experience that created lifetime memories. Having spent 31 days at Walt Disney World in 2017 alone (along with a day at Disneyland and another day at the Walt Disney Family Museum), I continue to immerse myself in Disney culture by frequent perusal of select Disney-related websites, reading Disney-related books both old and new, and especially connecting with Disney Cast Members.

Bob