Rainy days, especially on Sundays and other days you have worship, can be a real challenge – for Guests and for your regular attenders and members.
They can also be a great way to demonstrate how your team sets high expectations – and then exceeds them.
Maybe your facility has a covered drop-off area and it’s not much of a problem. Many churches don’t have that option. Now what?
Here are a few “rainy day thoughts” you might consider:
- Make sure your parking team is dressed appropriately for the weather (unless it’s cold, simple ponchos work great)
- Purchase a quantity of large golf umbrellas (with your logo!)
- Recruit extra team members if possible to walk guests from the parking lot to the entrance, holding the umbrella for them
- Or give them an umbrella to use walking from their car to the entrance
- Coordinate with your greeter team the logistics of running umbrellas back and forth as needed
- Reverse the process when the worship experience is over
- Rain usually slows people down – plan for latecomers
- Umbrellas left at the entrance can get tangled up in a mess pretty quickly; organize them neatly
- Rain means wet floors, especially near entrances; alert the housekeeping/custodial crews so that the floors can be kept as dry as possible to prevent slips and falls
- Rainy days mean visibility is less than optimum; have flashlights and directional lights available as needed
- Rainy days are an opportunity to encourage your congregation to be servants; take a look at this post to see what I mean
That’s just a few ideas – what can you add to the conversation?
Day #17 in the 40 Days of Guest Experience Journey